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For anything about your cover, contact Kaelo. The quickest ways are WhatsApp and the Kaelo MyHealth app: your digital card, claims, benefits and documents are all there.
Quick help
I need to…
Access my card digitallyOn WhatsApp or in the app
See a virtual doctorBy phone or video
Find a doctorPrime Cure network map
Check claims and benefitsIn the Kaelo MyHealth app
Save at Dis-ChemBetter Rewards
Talk to a counsellorAskNelson 24/7: 0800 635 766
Call Kaelo0861 665 665Mon to Fri 8am–5pm, Sat 8am–12pm
Email Kaelosupport@kaelo.co.zaGeneral support
Emergency: Netcare 911082 911or 010 209 8364, or the app's emergency button
More Kaelo contacts
| Membership changes, cards, cancellations | membership@kaelo.co.za |
| Refunds for claims you paid yourself | refunds@kaelo.co.za |
| Claims and claim queries | claims@kaelo.co.za |
| Specialist authorisations | authorisation@kaelo.co.za |
| Complaints and disputes | healthescalations@kaelo.co.za |
| Finding or adding a Prime Cure provider | provider.loading@primecure.co.za |
29 min
Training video
Get the most from your cover
Kaelo's video shows you how to see a doctor, get medicine, what to do in an emergency and how to use the app. Skip to the part you need.
Doctor visitsMedicineEmergenciesThe appCounselling
Watch the video
Questions and answers
See all member questions